Frequently Asked Questions (FAQ):
We offer the full line of Comfort Colors apparel, including t-shirts for both adults and kids, both long sleeve, short sleeve, and tank tops. We also have Comfort Colors sweatshirts, hoodies, and caps. All of the apparel can be screen printed or embroidered with your custom design and logo. Shop all of our screen printed Comfort Colors apparel here.
We do offer graphic design. With full-time graphic designers on staff, we can create any artwork whether extremely detailed or simple designs to work with your promotional products or screen printed apparel. We love designing custom t-shirts, so if you need killer designs for your festival, 5K, or other events, Contact Us for more info about graphic design!
Samples for nearly all of our products can be purchased. Since promotional products from our site are produced from over 100 different factories across the United States, the sample policy varies from product-to-product. While on a product page, click on the Sample tab above the pricing to order a sample. Click here to see detailed instructions about how to order promotional products samples.
In addition to offering thousands of promotional products, Perfect Imprints is also a full-service marketing agency. We do offer web design for your business. Since we have been in the e-commerce space since 1999, we have learned a thing or two about selling online. We understand the importance of a great website. Click this link to read more about our website design services.
ALWAYS! Every order with custom printing will be sent a proof which must be approved before printing happens. This is to ensure your final products are printed without misspellings or errors.
Yes, we do ship to most countries and ship quite often to European countries. Shipping costs can get quite costly, however, we do have significantly discounted pricing with UPS for our overseas shipments and we do pass on those discounted rates to our customers. For quotes for overseas shipping, please Contact Us with your full shipping address, including postal code, and let us know the quantity and the SKU of the items you would like. We will reply back quickly during normal business hours with a quote.
Yes, we do ship promotional products and custom apparel to Canada. We ship by either UPS or FedEx. Since we can't predict duties and taxes which will be assessed to your order, you will be responsible for paying those prior to delivery. All pricing on our website is shown in USD.
You can provide your art file in a few different ways. The easiest way is to upload your art files when placing your order online. However, if you don't have the artwork when you order, you can simply reply to your order acknowledgment email you receive. We will follow up with an art proof which you MUST approve prior to production.
We typically send proofs the same day you order, unless the order comes in late in the day. The time does depend on the type of artwork you send. Sending vector art files speeds up the process. Vector art files include files ending in .eps, .ai, .pdf, and .svg. Other file formats such as .jpgs, .tif, and .gif files aren't usually suitable for printing unless they are high-resolution and for full-color CMYK printing.
Registering is easy! Click one of the subscription links below and you will be able to sign up for the plan of your choice. After signing up, you will immediately be sent an onboarding email with instructions on how to make your first design request, which you can make right away. Register for the Standard Plan - $399/month. Register for the Unlimited Plan - $599/month.
Production time varies for each product. The average production time for promotional products is 5-7 working days after you approve your order acknowledgment and proof. However, for some products, it may be much longer or shorter. The typical production time is listed for each product on the product page under the Specifications tab. The production time does not begin until after we have your proof approval and payment for your order. If you need a Rush Order, we are happy to accommodate if the production schedule allows. Be sure to Contact Us to let us know when you need your items, your shipping zip code, and which items you need (including the quantity and imprint color(s).
When we finish a design or revision, we’ll email you a Google Drive link where you can view and download your files. It’s that easy! We keep them on file as long as you are a customer so we always have them on file should you need access again in the future.
The best artwork file formats are vector files such as an .eps, .ai, vector .pdf, or an .svg. These should be natively created in a vector output program such as Adobe Illustrator. If your product will be printed in full-color, you can submit a high-resolution .jpg, .tif, or .psd (PhotoShop) file.
Absolutely! We can offer rush production on thousands of our promotional products. We can suggest products that are produced in factories close to your shipping destination to save money on shipping and to save on shipping transit time. We have some products we can ship the same day which can be printed with your custom logo! Contact us if you have a rapidly approaching event date and we will help you find the best product to fit your needs.
Never! We do not lock you into any contract, and you are free to cancel your subscription whenever you want to. When canceling, your subscription will still be valid until the next billing cycle. Prorated refunds will not be issued.
There are differences depending on which plan you subscribe to: In our standard plan, you can have up to 10 designs per month. Your design requests will be worked on one at a time, and the next one cannot be started until the first is approved and completed. Each design gets unlimited revisions, and we’ll work on them until you’re 100% satisfied. We’ll also resize them for any social media you use, so each of those 10 designs will come in multiple formats based on your needs. In our unlimited plan, you have unlimited designs and unlimited revisions. You can have two design projects active at any time, where at least one must be approved and completed before another design request can be made. Just as with our standard plan, we’ll resize each design for any formats you need. By using this method, our designers can get as close to ‘unlimited’ as humanly possible while still delivering high-quality, effective designs.
We are open Monday through Friday from 8:00 a.m. to 5:00 p.m Central Standard Time. We are closed on all major holidays.
YES! We have thousands of products that are not listed on our website. Our promotional products database consists of over 1,000,000 products. Please don’t hesitate to contact us for any assistance in finding a specific product not listed on our site. We can also help you create a completely custom product for your promotion.
With a standard plan, the turnaround time for each design is up to 72 hours. With an unlimited plan, the turnaround time for each design is 24-48 hours. If revisions need to be made, each edit will have the same maximum turnaround time. Small edits are likely to be finished and delivered much faster. On the other hand, if a design or edit is largely complicated and time-consuming, it may take longer than the standard turnaround time. If we expect to work longer than usual, we will let you know upfront.